Recently,
I had a starter replaced in my car at a auto repair shop that I have gone to
before. Over a year ago, the shop gave
me a huge rundown on what was wrong with my car, it was something I didn't ask
because I was there for a specific repair. The shop manager presented me a
rundown that was two pages. Ouch!!!
This
time, the shop manager told me I should consider getting another car even
though my car still runs fine and all it needed was a new starter. Then, he
told me, he had a personal car for sale. The car was totally not me.
I
thought about the moment, if he was telling me that my car which was still
running good, should be replaced, so I would buy his car. My car isn't in the
greatest shape, but it gets me from here to there.
Is
this a good business moment that is in the best interest of me (the customer)
or was the shop manager trying to sell something that benefits him
personally.
Can
I really trust the shop manager to give me a true evaluation of my car situation? Or
was the shop manager making the situation seem worse to make a sale.
Could
I be looking at this situation, too hard and he's actually looking out for me?
I'm not sure.
Has
this happen to anyone else? Leave a
commit below.
As
we end with each blog post, the mantra, Plant
Service, Harvest Money from the book, The
Magic of Thinking Big by David Schwartz
Hello,
May I Help You, Adventures In Customer Service posts on Wednesdays and
Fridays.
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