Ask for Tuna Steak, Instead of Fish

It was Friday, fish day. Lots of places were serving fish. I was not in the mood for fried fish. So, I went to one of my favorite coffee house that serves food.

On the menu, there was grilled tuna steak in the garden.  I love tuna steak but I didn’t want a salad.

Jimmy, the coffee shop owner, came over to shake my hand as usually does when I come to the shop. I asked him, “Do you still make the Tuna Steak melt?” He said “We can do one for you.”  The melt wasn’t on the menu. He told me, he would get the manager who knows the computer system to order the sandwich which was not in the system.

I sat down at a booth. Within minutes, Tiffany, the manager came over and took my order. I didn’t have to leave the booth. She explained the meal would be slightly more than a regular melt sandwich because of the tuna steak. I was fine with that.

I would gladly paid more for exactly what I want.

Jimmy made that happen. All I did was ask. His friendly manner towards me and other customers I’ve seen him interact with on several occasions.

Great customer service is getting to know your customers to the point that they can ask you any question about regarding your business. You can answer them with service that shows you care and value them as a customer whether they are a regular, sometimes or new customer.

Remember to Plant Service, Harvest Money

Hello, May I Help You, Adventures In Customer Service posts on Wednesdays and Fridays.

Follow at  @artbyrdview